Out of Paper message but not out of paper

[Derbyshire]

My all-in-one printer produces a message - Out of Paper- but it isn't.  I see that lots of people have had a similar problem with other printers.  I think I've followed all the tips I can find - cleaned rollers, made sure the paper is suitable and inserted OK, reset printer, restarted, turned off/on - nothing has worked.  Is there a magic solution?  The printer is an old one - 2003, does it need relacing or servicing?  Advice please.

[The_Fossette]

Hi @Derbyshire

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are getting an out of paper error and the printer is not picking up the paper.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

Follow steps in the below article and check if it helps.

http://hp.care/2oVCPM5

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Derbyshire]

Thanks for tring to help.  I had come across the information in your link before, but it didn't resolve things.  But, by removing and reinstalling the printer I god rid  of the  Out of Paper message but instead print files now get stuck in the queue.  I've tried deleting them and printing again but the same problem occurs - it says it's printing but it isn't.   I've run HP print and scan doctor as well but this hasn't solved the problem.  My printer scans documents OK but printing is still the problem.

[The_Fossette]

Hi @Derbyshire

Thanks for the information.

Follow the steps in the below article and check if it helps.

http://hp.care/2oDFQjx

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Derbyshire · Accepted solution]

The problem was with the Port assigned to the printer, which was LPT1 instead of USB001. 

When I deleted all print files in the queue, and changed the Port address, the problem was solved, and i was able to print OK. 

I haven't seen this solution anywhere, but it was the appropriate one, and might help someone experiencing a similar situation.

[The_Fossette]

Hi @Derbyshire

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!

[James103]

I had the same problem... and came up with a quick and easy solution.

Select something to print that won't take a lot of ink and choose the plain paper setting.

Take plain paper... I used two and poured 99% alcohol over the top/middle of the sheets.

Insert the sheets into the tray and print on the pages  Each sheet will be picked up and pass through the printer.

This will clean the pick up roller... and will allow you to print again.

God Bless

[seeker96]

I had the out of paper problem too.  It started after putting a new extra-long colour cartridge in.  After trying many other solutions, I put my old colour cartridge in and everything worked fine.  I'm returning the new cartridge as there must have been something wrong with it.  I've used the extra long black cartridges and they work well.