Out of paper error with paper loaded

[carrma30]

My Envy Photo 7858 all-in-one returns a "Load Paper in Printer" error but my printer has paper loaded.  Printer mechanism is working fine because I am able to print test pages and from my phone but not from my MacBook.  I have tried resetting the printer and restarting my computer without success.  The printer software and Mac OS software are up to date.  I have also tried the solutions for similar issues found in this community and had no success.  Printer is just 18 months old.  Thanks for any recommended solutions?

[TEJ1602]

@carrma30, Welcome to HP Support Community!

Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 

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