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‎04-11-2023 05:15 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Pls help. why is my laptop telling me my printer is out of paper, when it is not. 

The paper is the correct size and placed correctly. In fact when printing from another laptop the printer works fine.

The screen on the printer says Copy Document and Get HP Software. No option on the screen for just regular print. Note, there is no document in the feeder. I am at a loss.

1 REPLY 1

‎04-11-2023 11:21 PM

HP Recommended

To help you fix this problematic message on your HP printer, we have gathered 5 tips in this section. You can carefully go through these tips. Soon, the message will stop appearing on your device’s display.

Ensure that you are using the sheets of the same size and type.
Consider unloading the paper from the tray. Examine that it is neither curled nor damaged especially around the edges.
Align the printing sheets. Check that the bundle is uniform.
Try to include 25 sheets or less in your printer’s input tray.
See to it that only good quality printing paper is used.
Once these tips have been read and understood by you, printing a test page will be thoughtful. The test page should get correctly printed. Should you find that this page is not getting printed and your HP printer says out of paper even now, you can consider trying the other troubleshooting measures.

Troubleshooting HP Printer Says Out Of Paper Error
The printing paper that is loaded in your HP printer may not be in a good condition. Checking its condition before loading it in the paper tray can fix the message “HP Printer Says out of Paper” but it’s not. The paper feed rollers of the device should be cleaned for removing this problem. Along with that, you should check that the Print Spooler service is working.

To read more fixes for this HP printer issue, you can browse through the following parts.

 

Fix 1: Check Printing Paper’s Condition Before Loading
HP printers can display an error message stating that there is no printer. This message can usually be found when the printing paper’s condition is not proper. So, when printing paper, in an unlikely condition, is added to your device’s input tray, such a message may arise

 

Regads,

Diana

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