Output Bun Full

[Wirlwind]

I continue to get a "Output Bin Full"  error message when wanting to print followed by the following explanation "The output bin has reached its capacity. Remove the paper from the bin to continue printing."

I have tried pushing the springs to make sure they work, rebooting, disconnecting the power cable and nothing works, I am no longer able to print and cannot seem to get any HP customer support besides the virtual assistant which is not very useful!  This is my last attempt to illicit a solution other wise I need to source a new printer and it will definitely not be HP!

[ShlomiL]

Hi,

Please make sure the latest printer firmware is installed for your printer:

https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-OfficeJet-Pro-9020-All-in-One-Printer-...

Also, swipe down the top gray bar on the printer front panel and tap the Setup Icon.

Select Preferences.

There look for the the Output Bin Sensor toggle and disable it.

Restart the printer and try printing, check for any difference then.

Shlomi

[Wirlwind]

Thanks for responding Shlomil, unfortunately neither work, I have the latest firmware installed and there no Output bin sensor option on the settings page

[ShlomiL]

You're much welcome @Wirlwind, the option is there in the settings menu.

From the printer front panel swipe down the top bar and click the Setup (gear icon).

Go to  Preferences and scroll down until you see Output Sensor.

Toggle off this option and check for any difference then.

Shlomi

[ShlomiL]

Go to  Preferences and scroll down until you see Output Sensor.

Toggle off this option and check for any difference then.

Shlomi