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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Override ink out and print in Black only

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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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1 REPLY 1
02-09-2019 06:03 AM
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the printer. I will be delighted to assist you here.
Follow this document which will provide you step by step instructions. Please follow the steps under "color and black and white settings". By the end of the document I'm sure the issue would be resolved. 🙂
This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.
Hope this helps. Let me know how it goes. 😉
Barachiel
I am an HP Employee
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