Ox6100004a error... Printer failure

[Yungphilo]

hp officejet pro 6978 error Ox6100004a... Cannot print 

[Raj_05]

Hi @Yungphilo,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code Ox6100004a on an HP OfficeJet Pro 6978 printer typically indicates a hardware issue or a problem with the ink system. Here are some steps you can try to resolve the issue.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn on the printer and check if the error persists.

Check for Obstructions:

• Open the printer cover and check for any obstructions such as paper jams or foreign objects.
• Remove any obstructions that you find.
• Close the printer cover and try printing again.

Update Firmware:

• Make sure that your printer has the latest firmware installed. You can check the HP website for firmware updates for your specific printer model.

Clean Printhead:

• If the error persists, it may be related to issues with the printhead.
• Consult your printer manual for instructions on how to clean the printhead. Usually, this involves accessing the printer settings on the control panel.

Inspect Ink Cartridges:

• Ensure that the ink cartridges are properly installed and are not empty.
• If the ink cartridges are old or damaged, consider replacing them.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support