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‎12-07-2022 09:53 AM

HP Recommended
Product: office jet pro 7740
Operating System: Microsoft Windows 10 (64-bit)

We have a machine that when you scan or copy on the glass the scanner does not return to the home position but stays out a couple of cm next time you copy it hangs at copy with a spinning disk. You need to pull the plug out to reset the machine.

Category:
1 REPLY 1

‎12-11-2022 10:22 AM

HP Recommended

Hi @Alan_Percival,

 

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanner issues with your HP OfficeJet Pro 7740 Wide Format All-in-One Printer.

  

Please download and install the firmware update from this weblink.

by following the steps from this document. 

 

You may also refer to this document.

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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