PAPER SIZE MISMATCH ISSUE HP DESKJET 2700 ALL-IN-ONE

[vnsk]

Printer suddenly stopped working showing error paper size mismatch error always. I tried all steps provided by virtual support. my printer is out of warranty.  So I am not able to contact a HP Support person also. can someone help with this issue? Thanks in advance!

[Anand_Andy]

Hi @vnsk,

Welcome to the HP Support Community

I understand you are facing a paper size mismatch issue with your HP DeskJet 2755 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy work fine?
• What is the paper size which you are trying to print on?
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

If the issue persists, then please follow the steps mentioned on this document: Troubleshoot a 'Paper Mismatch' message (Mac)

Also, Update software on Mac.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[vnsk]

Hi @Anand

Thank you for your reply. Here are my printer details and answers to your questions.

1. copy is working partially  means when I put Us Letter size paper it reduced the size and printed in portion of page.
2. I am trying US Letter which I use always. i am trying just a regular word document and/or several other normal US letter size PDFs/images etc.
3. I am using HP Smart since beginning
4. I tried using air print thru my mobile but it did not print US Letter size it reduced image and printed very small.

I tried steps in this Troubleshoot a 'Paper Mismatch' message (Mac) 

I installed HP Easy Start and followed steps. it failed with  message below "Cannot obtain software information. Check your network connection, and then try again."

I checked for firmware update and it is up to date.

I removed and reinstalled my hp smart app as well it didn't work.

Kindly help. Thanks in advance.