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‎07-01-2025 07:20 AM - last edited on ‎07-01-2025 10:25 AM by Moderator

HP Recommended
Product: HP Smart Tank 580 All-in-One Printer

Hi team,

 

I mistakenly procured HP printer from one of your Authorized Dealer in Bangalore. The Printer is not working as per my needs. it’s been almost 3-4 months; I have been facing an issue of very slow output. I have raised a complaint multiple time. the below case has been registered on 15th May, which has not been resolved yet. 

Case ID: [edited]

Whenever I reach out to your team for support on WhatsApp, the million dollars answer I get is that it’s been escalated to next level, the technician would visit in next 24-48 hours. But it has already been passed 48 days, and the issue is not resolved yet. Don’t you have any SLA to close a case logged by any customer ?

Category:
1 REPLY 1

‎07-02-2025 01:21 PM

HP Recommended

Hi @Shetty16,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the caSe number, I was trying to find the details and noticed that the last conversation today was with a Supervisor and I was not able to view there detals, May I know did you speak to the Supervisor from the India support team and what was the update and did they provide any details, Let me know so I cna try to find all the help I can.

 

Keep me posted

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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