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‎09-22-2020 08:59 AM

HP Recommended
Product: 6578
Operating System: Microsoft Windows 10 (32-bit)

paper gets jammed inside, even if I take out the tray at the back and clear the paper, the next sheet jams in exactly the same place. There is no obstruction or dirt anywhere. It is a new printer. 

2 REPLIES 2

‎09-22-2020 09:01 AM

HP Recommended

Product is 6930

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‎09-24-2020 03:52 PM

HP Recommended

@Najna, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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