PC crashes due to Spooler Subsytem app, HPSUPD and PrinterControl4. Started happening on 16/12/23

[Ro-80]

Deskjet 2600all in one. PC crashes due to Spooler Subsystem app stopped running, HPSUPD.exe. not working. PrinterControl4 not working. I've just tried the printer and it is working ok but I don't understand why the PC keeps crashing. It's happened every day since 16/12/23

[Raj_05]

Hi @Ro-80,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing issues with the Print Spooler service on your PC, particularly related to your HP Deskjet 2600 all-in-one printer. Here are some steps you can take to troubleshoot and resolve the problem.

Restart the Print Spooler Service:

• Press Win + R to open the Run dialog box.
• Type services.msc and press Enter to open the Services window.
• Scroll down and locate the "Print Spooler" service.
• Right-click on it and select "Restart."

Clear Print Queue:

• Open the Services window as mentioned above.
• Stop the "Print Spooler" service.
• Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS.
• Delete all files in the PRINTERS folder.
• Start the "Print Spooler" service again.

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed for your HP Deskjet 2600. Visit the official HP website to download and install the latest drivers.

Check for Windows Updates:

• Make sure your operating system is up-to-date. Install any pending Windows updates.

Run System File Checker (SFC) and DISM:

• Open Command Prompt as an administrator.
• Run the following commands:

sfc /scannow dism /online /cleanup-image /restorehealth

• Reboot your computer after these processes complete.

Check for Malware:

• Perform a full system scan using your antivirus software to ensure that your system is not infected with malware.

Reinstall Printer Software:

• Uninstall the HP printer software from your computer.
• Download the latest software from the HP website and reinstall it.

Check Event Viewer:

• Open Event Viewer (Win + X and select "Event Viewer").
• Navigate to "Windows Logs" > "System" and look for any error messages related to the Print Spooler or HPSUPD.exe.

Check for conflicting software:

• Some third-party applications might interfere with the Print Spooler. Temporarily disable non-essential startup programs and services to check if the issue persists.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support