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‎06-30-2020 08:22 PM

HP Recommended
Product: CM1312nfi
Operating System: Microsoft Windows 10 (64-bit)

Started printing document then went to cancel print and page printed with the following:

PCL XL Error

Subsystem:  TEXT

Error:  Internal Error 0x50

Operator: BeginChar

Position: 31

Display on printer showing purple and unable to print any new documents

1 REPLY 1

‎07-05-2020 05:40 AM

HP Recommended

Hi @MJMINN

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

This issue can be fixed by enabling the following option in Printer Preferences.

To access Printer Preferences, follow these steps:

  1. Open the Control Panel.

  2. Open Printers and Faxes.

  3. Right-click HP Color LaserJet CM1312nfi MFP Series PCL 6, and select Printing Preferences.

  4. Under the Advanced tab, change the Print Data Optimization from Auto to Optimize for Text and Vector.

  5. Now try printing the document.

  6. If the document did not print then try turning the printer off then back on. Try printing the document again.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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