PDF Documents stays stucked in queue

[bhjbjzv]

I have an hp laser MFP 135a printer. No wifi. 

I used to print from my old lenovo laptop. But not with my dads lenovo and not with my wifes mcbook air. Now i bought a new lenovo and i cant print either. It only prints word documents. PDF und IMG stay forever in queue and the dont get printet. I downloaded a thousand times the drivers and also hp unversal drivers. From HP webpage, from HP Smart, from Windows... nothing works. I cannot imagine that an hp product is so incomatible with almost every pc

[Kuroi_Kenshi]

Hi @bhjbjzv,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure the Printer is Set as Default:

• Make sure your HP Laser MFP 135a is set as the default printer on your new Lenovo laptop.
• Go to Settings > Devices > Printers & scanners > select your printer and click Set as default.

Update Printer Drivers:

• Visit the HP Support Page and search for your printer model to download the latest drivers.
• Uninstall any old or universal drivers from your laptop before installing the new driver.

Check Print Spooler Service:

• Ensure the Print Spooler service is running.
• Press Win + R, type services.msc, and press Enter.
• Find Print Spooler, right-click and select Restart.

Try Different PDF Reader:

• Sometimes the issue might be with the PDF reader you're using.
• Use different PDF reader software (such as Adobe Acrobat Reader) to see if the problem persists.

Print as Image:

• Open your PDF using Adobe Acrobat Reader.
• Select Print...
• In the print dialog, click Advanced and select Print as Image. Click Okay.

Check Printer Settings:

• Go to Devices and Printers, right-click your printer, and select Printing Preferences.
• Ensure that the settings are configured correctly for the type of documents you are trying to print (e.g., paper size, quality).

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility. This tool can automatically diagnose and resolve printing-related issues.

Use HP Smart App:

• Download the HP Smart app for Windows 10.
• Set up your printer using this app and try printing your files again.

Test Another Document Format:

• Test the printer with different file formats besides Word, PDF, and IMG.
• Try printing a test page or text file to see if the behavior persists.

Check Print Queue:

• Clear the print queue to ensure no large print jobs are blocking others.
• Go to Devices and Printers, double-click your printer icon to open the queue, and cancel any pending print jobs.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[bhjbjzv]

I tried all of these. I downloaded many times the drivers, i downloaded the universal driver. Nothing works. 

I used scan doctor a few times, sometimes it prints a test page, sometimes it does not. Only word documents are printed. I tried other PDF Programms, it doesnt work. When i export the pdf to word, i dont get the same page...