PDF with Text & Images Only Printing Text (HP OfficeJet 4650 AIO)

[screenname1337]

I am trying to print .pdf files which contain both text and images, but the images are being omitted from the print every time. There is no ink shortage, and I cannot find out what exactly causes this problem. I have seen that others had a similar issue and fixed it by disabling "advanced printing features" in the printer properties, but my "Enable advanced printing features" checkbox is greyed out, so I cannot disable it.

If there is some surefire way to get images to come out with the text, let me know. Otherwise, just helping out with the advanced printing features would be great.

Thanks.

[KrazyToad]

@screenname1337

Welcome to HP Support Community

I would like to help

Please ensure you have all the latest Adobe updates https://helpx.adobe.com/in/acrobat/kb/install-updates-reader-acrobat.html

Next uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/OJ4650_Full_WebPack_40.11.1122_1.exe and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[screenname1337]

I had already tried reinstalling that package, and it did not work. I just tried again, and it still did not solve the issue. The 'Enable advanced printing features' option remains locked.

[KrazyToad]

@screenname1337

I suggest you try uninstalling the printer driver from root level once again and reinstall the printer using the Windows Built In Driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879