PH Envy 7830 , i cant use printer, scanner is ok

[Nik_sv]

Hi all

The display printer says after registration at HP the instant ink can be useable. 

I dont know what kind of registration , i register to the web site (or no need?)just in case but problem still remains. I have use printer to scan some things , it works. 

What should i do?

[Nik_sv]

As it seems i will return the printer back to shop

[Kumar0307]

@Nik_sv, Welcome to the HP Support Community!

To assist you better, what is the exact error?

Are you using the ink cartridges that came with the printer?

If you want to enroll the printer in Instant Ink, refer to - Enrolling in HP Instant Ink

Note: Make sure the printer is connected to the internet.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Nik_sv]

Yes is connected with the internet, yes is the ink cartridges that came with the printer.

I press your link and lead me that i must pay to print, are you kidding me?????

Is this a kind of bad joke? Right?

[Kumar0307]

@Nik_sv

If you want Instant Ink, then yes you need to pay. If you do want to enroll the printer in Instant Ink, you don't have to pay.

HP Instant Ink is an ink cartridge replacement service. To participate, enroll your HP Instant Ink eligible printer in an Instant Ink plan. The plan charges a fee based on the number of pages you print each month.

For more info, click here. 

You will still be able to print and scan if you do not use Instant Ink. If you are not able to print, let me know if you get any errors while printing.

Keep me posted.