PRINT PROBLEM

[AnnickP]

HELLO, my HP ENVY 4525 printer only prints white paper, can you help me? thank you

[Nils_K]

Hi @AnnickP ,

Welcome to the HP Support-Community.

Please do this test with both cartridges: 

Take a handkerchief and the cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, colored strip, consisting of black / magenta, blue and yellow. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

What is the result?

Cheers!

Nils

[AnnickP]

Hi Nils_K,

Thank you for your answer. I 

I tried the solution you suggested to me but it doesn't work. do you have another idea? do I have to change the cartridges? Thanks for your help . Annick

[Nils_K]

Hi,

was there ink on the handkerchief?

Cheers!

Nils_K

[AnnickP]

Hi Nils,

Yes there was ink when I moistened the handkerchief, on the two cartridges.

but nothing when I tried to print !

what can I do ?

Regards,

[Nils_K]

Hi,

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@AnnickP wrote:

Hi Nils,

Yes there was ink when I moistened the handkerchief, on the two cartridges.

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Can you take a photo from the handkerchief and upload it here to the community? I would like to see it. 

Cheers!

Nils

[AnnickP]

Hi Nils,

Here is the  photo of the handkerchief.

What do you think about it ?

Thank you very much !

Annick

[Nils_K]

Hi Annick,

I think both cartridges are empty. The black strip should be much stronger than on the handkerchief. 

What are the estimated ink-levels?

Cheers!

Nils

[AnnickP]

Hi Nils,

The color ink level is correct, black and white indicates an exclamation point !
The color printing did not work anymore , why?

I can try to change both cartridges but I would like to be sure that this will solve the problem!

when I use the HP troubleshooter it indicates there is no problem, yet I only print blank pages.

Thank you very much for your answer,

Annick

[Nils_K]

Hi Annick,

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@AnnickP wrote:

The color printing did not work anymore , why?

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I think the tri-color cartridge is empty as well as the black one. The color strips on the picture you uploaded should look stronger. 

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@AnnickP wrote:

when I use the HP troubleshooter it indicates there is no problem, yet I only print blank pages.

---

It is normal that problems with the print quality are not displayed, but I am interested in the estimated ink levels. When did you change the cartridges the last time?

Cheers!

Nils