• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-03-2016 04:35 PM

HP Recommended
Product: Officejet 4500 G510-gm
Operating System: Microsoft Windows 7 (32-bit)

I have an Officejet 4500  G510gm.  After an abortive attempt to print a photo on glossy photo paper and my printed pages on normal paper now come out skewed. I have gone through the 'Align Cartridge' process several times without success.  Is it fixable or does in mean a new printer?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2016 11:27 PM

HP Recommended

You mention an abortive attempt at photo printing.  Did the photo paper misfeed?  If so it is likely that ink was deposited on the rollers.  This would cause difficulty in feeding paper. The troubleshooting steps in the document here may help resolve the skewed printing.  Clean the rollers as shown in step four.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-03-2016 11:27 PM

HP Recommended

You mention an abortive attempt at photo printing.  Did the photo paper misfeed?  If so it is likely that ink was deposited on the rollers.  This would cause difficulty in feeding paper. The troubleshooting steps in the document here may help resolve the skewed printing.  Clean the rollers as shown in step four.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎07-04-2016 02:31 PM

HP Recommended

Thanks Bob. The photo paper did misfeed. All I got back was a blue band at the bottom of the page, which came from the photo. I will follow you advice and get back to you.

Was this reply helpful? Yes No

‎07-04-2016 03:54 PM

HP Recommended

Hello again Bob.  Your solution worked perfectly.  All is now straight and correct.  Many thanks

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.