Page Cuts off at the end of the print (desk jet 2855e)

[BL4264]

I'm trying to print a "print at home" copy of a card game I backed on kickstarter, but for whatever reason when I try to print it, the thing cuts off at the top when it comes out of the printer. This is causing parts of the words on some of the cards to be cut off and it makes it impossible to cut them out right because the whole thing isn't there. I've googled several different possibilities and nothing seems to match the issue I'm having. I'm at my wits end here and if anyone can provide a solution for me I'd be grateful. I've already tried re-aligning the thing several times with the alignment page, and I've fiddled around with various page sizes, nothing seems to have worked so far.

[BL4264]

Still having the issue, any help would be appreciated

[Dragon-Fur]

@BL4264 

Welcome to the HP English Community --

The printer should not be cutting off the top --

The hardware does require a larger margin along the bottom edge.

While the requirement does not (should not) impact the top margin, be aware of the limitation when creating content that will be printed on this printer.

DeskJet printers, including this model, typically require a larger margin along the bottom edge.

If you rotate the print, the larger margin moves to the side.

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

There is no software, firmware, or alignment that changes the larger margin requirement.

The solution to "chopped off" is to keep all data inside of 1/2 inch / 12.7mm on the bottom edge. 

This limitation includes all text, images, page numbers, footer information, cells, tables, lines, other notations, and all file types, too.

For example,

Create your original document with 1/2 inch margins.

When the document is Exported to PDF and printed, it has less chance of balking or being chopped.

Next,

If you have not done so, try a Printer Reset.

This is a standard procedure.

Essentially >> Unplug while on > Stand around for at least one minute > Plug in, using a wall outlet.

How to Reset your HP Printer

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2855e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Raj_05]

Hi @BL4264,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with print cutoffs, especially when you're trying to print something important like your backed Kickstarter card game. Here are a few troubleshooting steps you can try to resolve the issue.

• Check Paper Size and Type Settings: Ensure that the paper size selected in your printer settings matches the size of the paper you are using. Sometimes, if the paper size is incorrectly set, the printer might cut off parts of the document.
• Margins and Scaling: Make sure that your document or image isn't scaled too large for the paper size. Check the margins settings in your printing software or document settings to ensure they are within printable limits.
• Printer Driver Update: Ensure that your printer drivers are up to date. Sometimes outdated drivers can cause printing issues including cutoffs.
• Print Preview: Use the print preview option to see how the document will appear on the page before printing. This can help you identify if the content is being cut off and adjust settings accordingly.
• Adjust Print Quality Settings: Sometimes selecting a different print quality or print mode (such as draft or normal) can affect how the document is printed. Experimenting with these settings might yield better results.
• Check Printer Tray and Guides: Ensure that the paper guides in the tray are snug against the paper stack to avoid any misalignment during printing.
• Try Different Software: If you're using a specific program to print (like Adobe Acrobat or Microsoft Word), try printing from a different program or from a web browser to see if the issue persists.

By systematically checking these points, you should hopefully be able to identify and resolve the issue causing your document to be cut off during printing.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support