Page count for instant ink is wrong

[Pkerr]

I signed up for Instant Ink July 20.

The history says I printed 6 different days. 

3 of the days it shows that I printed 12, 10, 12 pages.  this is not correct.  That most pages I have ever printed at one time was 4.

How do we fix this situation?

[Jeet_singh]

@Pkerr,

Thank you for reaching out to us on HP Support Forums! I see from your post that you are having issues related to HP Instant Ink account. Don't worry we're here to help you.

As you have mentioned in your post that you are having issues related to page count. Let me explain you how it works:

The page count is how many pages you print in a month. Page count is not affected by how much ink is used or the type of printout. Each paper printed on, regardless of paper type (document or photo paper), counts as one page. A double-sided page is considered two pages.

The number of printer pages listed on your HP Instant Ink Account summary does not match the actual number of pages you have printed for the billing cycle. HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Sign in to your HP Instant Ink account to update your page count.

Let's try to print couple of pages and then try to check for the page count. 

I have found a wonderful document which should help you with this issue: HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

I need to know few details regarding your Instant ink account to help you get the ink cartridge.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

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I hope this helps resolve this issue completely,

Regards,