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‎05-30-2025 08:04 AM

HP Recommended
Product: HP PageWide Pro 477dw Multifunction Printer

Hi 

 

I recently moved my PageWide Pro MPF 477dw printer and since restarting the printer I have been getting the a blue screen with an error message 8B380000.

 

GetAttachmentThumbnail.jpg

| tried resetting the printer and it gets through about 60% of the reset when I then get an error message saying:

 

"Printing functionality is disabled. Error code 0xc6fd0413"

 

GetAttachmentThumbnail.jpg

 

I am assuming something was dislodged when I moved the printer. Any help would be greatly appreciated. 

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