Pagewide MFP 377 dw Impression partielle

[bece84]

Hello

On a PageWide 377 connected in network the printings became completely random, either it prints only a part of the page, for example the right part, or a part is completely faded.

I did all the troubleshooting without success.

I had not used the printer for 3 months and I have just changed 2 new cartridges, one of which is black and shows a half-filling.

I don't understand the problem

[Repairatrooper · Accepted solution]

Can  you clarify the problem a little. Do the jobs print properly but are missing sections or is it printing garbage characters? If ink is missing, notably on the right side of the page and the printer was left for three months there is a possibility that the pigment in the black ink has settled out and clogged nozzles in the print head. The ink formulation was reworked a while back to help reduce this issue. If this is the problem you are facing the only real solution is to first make sure your firmware is up to date and then make sure the expiry date on the ink cartridge is later than April 2022. Then you need to print 100 pages of the attached PDF. The purpose here is to saturate the print head and this will in most cases soften the clog and recover the printhead. It may take a couple of days for the print quality to completely recover. This is really the only solution, works about 90% of the time.

[bece84]

 Merci je pense effectivement que c’est le problème. j’ai eu le SAV en ligne qui m’a guidé avec un menu caché pour nettoyer les têtes d’impression mais ça n’a pas suffi.

Je vais essayer cette méthode même si je dois y laisser une cartouche

[bece84]

Finalement ça ne marche pas 😪
Le firmware est à jour, la date de fin de garantie pour la cartouche noire est 2025-04-16
quand j’ai lancé les 100 pages sur la 1ere page il y avait un gros rectangle noir
qui terminait en bavure puis que des feuilles blanches
au bout d’un moment il y a eu un message d’erreur :
Incident lié au système d’ancrage
la fonctionnalité d’impression est désactivée
erreur 0xc6fdd0213

J’ai arrêté l’imprimante puis j’ai recommencé avec le même résultat

[Repairatrooper]

Likely a failed printhead. Some managed models of this device have a 3 year warranty on the printhead assembly. 

[bece84]

Peut être que le problème vient de la cartouche !
maintenant il marque
Cartouche d'encre non compatibles
Cette imprimante n'est pas conçue pour utiliser des systèmes d'encre continus
etc..

[Ric_ob]

Hey @bece84 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

Ric_Ob

[bece84]

I recapitulate in English (aproximative..)
After a black cartridge change on a printer that had not worked for several months, the printing is random, especially the black that prints only on a part of the page.
I tried several cleanings without success as well as the solution of printing 100 black pages to unblock the print head.
At the end of this manipulation, the system tells me that the cartridge is not compatible (it is a recent HP cartridge). How to know if the problem comes from the cartridge or the print head?