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‎08-16-2017 07:19 PM

HP Recommended

I am unable to put back the paper path cover after clearing a paper jam.

The HP video says to lift the duplexer cover but it is stuck.

7 people had the same question
3 REPLIES 3

‎08-18-2017 09:03 AM

HP Recommended

Hi @amc9598,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your printer wherein you unable to put back the paper path cover after clearing a paper jam.

 

In order to assist you better, please let us know the model number of the unit by checking the link: HP Product Model Number

 

You have a good day ahead.

Rainbow23 - HP Support.
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‎08-18-2017 10:13 AM

HP Recommended

Hi!

 

The model is HP Envy 5530.  The duplex cover is stuck - I can't lift it uo.  And the rollers aren't moving so I can clean them.

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‎08-18-2017 12:13 PM

HP Recommended

Hi @amc9598,

Thank you for your reply, I'll be more than glad to help you.

 

This could be a hardware issue with the unit.

 

Please follow the link: http://hp.care/2rw4F3j

 

If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
 

You have a good day ahead.

Rainbow23 - HP Support.
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