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‎11-16-2016 10:24 AM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: Mac OS X 10.11 El Capitan

Following a paper jam in my printer which was cleanly ceared the print is now offset to the right by some 3.5cms. I have downloaded the latest printer drivers for my MacBook Pro to no avail and the printer tool for realignment stalls after about 15 mins.

How can I realign the printer to print corretly?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2016 10:58 AM

HP Recommended

Hello brerbear,

Have you tried hard resetting the printer? If not here are the steps to do so:

 

  1. Unplug the printer while it's still on.
  2. Hold the power button for 60 seconds.
  3. Plug the printer back in.

It sounds like you may have some paper still inside the printer, follow this document for a step by step for where to check:

 

http://support.hp.com/us-en/document/c02915719/

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-16-2016 10:58 AM

HP Recommended

Hello brerbear,

Have you tried hard resetting the printer? If not here are the steps to do so:

 

  1. Unplug the printer while it's still on.
  2. Hold the power button for 60 seconds.
  3. Plug the printer back in.

It sounds like you may have some paper still inside the printer, follow this document for a step by step for where to check:

 

http://support.hp.com/us-en/document/c02915719/

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Was this reply helpful? Yes No

‎11-16-2016 11:41 AM

HP Recommended

 

 

Devon S

 

Thanks for your suggestion, towards th end of the video link the solution to the problem was found and all is working OK now.

 

I will give you 10/10

Was this reply helpful? Yes No
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