Paper continues jamming

[debbiekaa]

My Officejet Pro 8740 certainly does not act like it's a pro. I hadn't had it more than a few months and it started squeaking, and now I'm getting paper jams every time I try to print. Help!

[atharva_gp]

@debbiekaa,

Thanks for reaching out to the HP Support community!

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Check if the error goes off and try to print
• If the issue persists, proceed to the next step

Step 2: Clear jammed paper from the printer and clean the paper feed rollers

• Clear jammed paper from the input tray, ink cartridge access area, output area, duplex area, the rear of the printer and the automatic document feeder.

• Clean the rollers

• Refer to this video for clearing jams and cleaning rollers.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[debbiekaa]

I did all the steps in the video, and it is still jamming.

[atharva_gp]

@debbiekaa,

What paper type and paper size are you using on the printer?

Also, check for obstructions near the carriage area.

Refer to step 2 from this document.

Let me know what happens.

[debbiekaa]

I'm using 99.99% jam-free copy paper from Hammermill.  Regular weight, not heavy. The printer prints about the top 2 inches each time and the it just stops and says it's jammed. The paper doesn't really look 'jammed'.

[atharva_gp]

@debbiekaa,

We can try to perform a factory reset on the printer if there are no paper jams found on the printer. (It could be a false error)

Factory reset settings of a printer differ from one printer model to another.

I will send you a private message that would have the steps to reset your printer to the factory settings.

Note: Resetting the printer to the factory settings would erase all configurations like your Wireless settings, Fax settings, and other preferences.

         You have to re-do the set up again once you perform the factory reset.

Let me know if this helps.

[debbiekaa]

Is it possible to return this since it is only 6 months old?

[atharva_gp]

@debbiekaa,

I am not sure about the return policy.

But you can contact our HP Support Team for return/replacement options.

Use this link.

Follow the on-screen instructions to contact HP Support Team.

Cheers! 

[debbiekaa]

Thank you. I've been working on this problem for 3 days, and no resolution. I will give this a try.

[atharva_gp]

@debbiekaa,

Please try and do reach us back if you need any assistance.

Cheers!