Paper crinkles for applications, but not for diagnostics

[lenealmd]

My printer has worked flawlessly for just over 2 years and, without any visible reason for doing so, now crinkles the paper for almost every print job. 

When I print from an application (Word, WordPerfect, Excel, MS Paint, etc.), there is a page-wide crinkle about 2.5" from the top.  This does not happen when I a diagnostic or test page. It also does not happen when I print from an Apple device. 

I have tried using different kinds of paper.  No difference.  I've tried using different paper settings (heavy paper, photo paper, etc.)  No difference.

Any advice on how I can troubleshoot from here? 

[Gemini02]

Hello @lenealmd,

This is a great location to get assistance! I read your post and see that the paper is crinkled only when printing from When I print from an application Word, Word Perfect, Excel, MS Paint, and other applications. But you don't have this issue with the test pages or from an Apple device. I would like to help you resolve this issue. 

• It sounds like a driver issue. I would suggest installing a Generic driver to see if you have the same results.

• On the computer, go to Start.
•  Devices and Printers.
• Select Add a Printer.
• Follow the steps and  select HP Deskjet 9800 from the list. Set this one as the default printer. 
• Try printing again.
•  

I have provided a document for paper issues: Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One.

If you are still having issues, I would uninstall and reinstall the printer software: OJ8600_1315-1.exe

Please click the "Thumbs Up" to thank me for my efforts! If this helps you to resolve the issue you are experiencing, please click the "Accept as Solution". Keep me posted. Good Luck! 

[lenealmd · Accepted solution]

I failed to mention that I had tried a generic driver and that failed, too.   After my posting, I uninstalled and reinstalled the printer, which (at least thus far) has corrected the problem.   Thanks for the advice.