-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Paper feed issues

Create an account on the HP Community to personalize your profile and ask a question
09-19-2019 02:51 PM
Welcome to HP support community.
Did you make a copy and check if that prints fine?
Meanwhile:
Print a Print Quality Diagnostic Page
-
Load plain white paper in the input tray.
-
From the home screen on the printer control panel, use the arrow buttons to select Setup, and then press OK.
-
Press the down arrow
to select Print Reports, and then press OK. -
Press the down arrow
to select Print Quality Report, and then press OK.A Print Quality Diagnostic Page prints.
Figure : Example of a Print Quality Diagnostic Page without defects

If that does not print fine, clean the printhead
-
From the home screen on the printer control panel, use the arrow buttons to select Setup, and then press OK.
-
Press the down arrow
to select Tools, and then press OK. -
Press the down arrow
to select Clean Printhead, and then press OK.Cleaning... displays on the control panel. The printer might beep or make mechanical noises, and then the printer prints a printhead cleaning test page.
-
Examine the printhead cleaning test page.
Figure : Example of the printhead cleaning test page

You can refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee