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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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JS2013
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Paper feed problem with hp deskjet 2540

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Deskjet 2540

Having had problems with the printing (possibly caused by the carriage sticking).  I manually slid the carriage back and forth and it seemed to move freely but I noticed a black tab sticking up and the printer is now scrunching up the paper, catching the black plastic tab which I can see upstanding to the left of centre in the cartridge carriage slide/drive bed. Should this be upstanding? How can I get it out of the way?

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sandytechy20
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@JS2013

 

This seems to be a hardware issue.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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sandytechy20
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@JS2013

 

Welcome to the HP support community.

 

I understand that you are unable to feed the paper, I am glad to assist you.

Could you share the picture of the tab which is sticking up for better understanding?

Sandytechy20
I am an HP Employee

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JS2013
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Hello Sandytechy20,

Thank you for your interest.

Here is the image. The tab which seems to be stopping the paper feed is directly above the left side of the qr code.

Do you have any answers. Thank you.

Kind regards

JS2013

Tab blocking paper feed?Tab blocking paper feed?

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sandytechy20
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@JS2013

 

This seems to be a hardware issue.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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JS2013
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Hi Sandytechy20,

Thank you for looking in to this for me.

I have also been researching through another Avenue. I have been told that the paper guide has failed and that, while a repair could be made it would cost about double what I originally paid for the printer. Therefore I have scrapped the machine and have bought a replacement…. Sorry not to have been able to keep it going.

Thank you again for your efforts.

Kind regards,

JS2013

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sandytechy20
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@JS2013

 

You are welcome.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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