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‎02-19-2017 06:34 AM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows 10 (64-bit)

The paper is being fed by the rollers but the top left corner is constantly being  slightly bent, causing a paper jam. If I snip off a small triangle from the corner it will often feed and print but not always.  Lately also the rollers are leaving dirty marks for two or three inches on the back of the paper. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2017 12:02 PM

HP Recommended

@ISCAGIRL

 

Sounds like dirt buildup on the rollers.

 

Clean rollers with a lint-free cloth dampened with a bit of purified (or distilled) water.

 

Do not use soap, sprays, or other cleaning agents.

 

Next, run standard diagnostics (through the software):

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

Dragon-Fur

View solution in original post

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1 REPLY 1

‎02-19-2017 12:02 PM

HP Recommended

@ISCAGIRL

 

Sounds like dirt buildup on the rollers.

 

Clean rollers with a lint-free cloth dampened with a bit of purified (or distilled) water.

 

Do not use soap, sprays, or other cleaning agents.

 

Next, run standard diagnostics (through the software):

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

Dragon-Fur

Was this reply helpful? Yes No
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