Paper is being chewed up and wrinkled then jamming up in the printer

[NoTimeHere]

Paper is being chewed up and wrinkled then jamming up in the printer.

[Raj1788 · Accepted solution]

@NoTimeHere

Welcome to the HP Support Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, follow this document: https://support.hp.com/in-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/do... for Paper jam.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[NoTimeHere]

Thank you for your help, but I solved the problem. I turned off the printer.  I removed the two-sided printing accessory from the back of the machine and cleaned and  dusted off all the parts that  I could.  Replaced it and it is working fine now.

[Raj1788]

@NoTimeHere

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)