Paper jam and improper shutdown error messages

[DLaRusso]

I keep getting a paper jam and improper shutdown message on my HP Officejet Pro 6978 printer even though there is no paper jammed and I use the power button to shut down the printer. I did a restore factory defaults and a semi-full reset on the printer several times but am still getting those two error messages.

[sandytechy20]

@DLaRusso

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.