Paper jam error code for smart tank 651

[LISAPRZY]

out of the box and setting printer up.   Inks in, print heads installed.   Go to print page to align and keep getting a paper jam code.   No paper has even gone through the printer yet.   What is the problem??   How do I get rid of this code to print the first page to align?  

[praveen196]

@LISAPRZY Welcome to HP Community!

I understand that you are getting a paper jam error.

Please perform the below steps and check.

Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

1. Turn off the printer, and then disconnect the power cord and any other cables.

     warning:

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Raise the input tray, and then lift and hold the input tray shield.

     caution:

   Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

3. Look inside the open input tray, and then find the gray paper pick rollers.

   

4. Dampen a long cotton swab with distilled water, and then squeeze out any excess water.

5. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

6. Allow the rollers to dry for 10 minutes.

7. Reconnect the power cord and any other cables to the rear of the printer.

8. Turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 3: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

   Please refer the following link as well

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