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‎05-30-2017 05:09 AM

HP Recommended
Product: HP Officejet 5610
Printer will not print from laptop and work is put into queue. Error message: paper jam. Can scan and print documents on the machine so there is obviously no paper jam.
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2017 11:43 AM

HP Recommended


Hi,

Update your printer driver from the official site https://support.hp.com/in-en/drivers

type your pc's model number and fine the driver

 

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

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5 REPLIES 5

‎05-30-2017 05:31 AM

HP Recommended

well i think you are using a unacceptable paper in your printer and if everything is ok then update your drivers.

 

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‎05-30-2017 07:30 AM

HP Recommended

The paper I am using in not new and the machine has no problem printing work that is routed through the scanner.

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‎05-30-2017 08:42 AM

HP Recommended

HELP!  I have a I have followed the steps to make sure there is nothing stuck and I have followed the steps to reboot the printer, nothing is working.  I have the correct paper, what else can I do?

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‎05-30-2017 08:43 AM

HP Recommended

How do I update the drivers?

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‎06-01-2017 11:43 AM

HP Recommended


Hi,

Update your printer driver from the official site https://support.hp.com/in-en/drivers

type your pc's model number and fine the driver

 

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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