Paper jam won't clear

[rrslee]

I had a paper jam, cleared the jam, but the printer won't clear and keeps indicating that I have a paper jam. I have cleared all possible sources of the jam multiple times. I have unplugged the printer from the outlet multiple times. I have cleaned the rollers. Nothing seems to work. Please help!

[Sneha_01]

Hi @rrslee,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Dealing with a persistent paper jam error on a printer, even after you've cleared the jam and taken several troubleshooting steps, can be frustrating. Here are a few additional steps you can try to resolve the issue:

Check for Small Paper Pieces: Even a tiny piece of paper stuck in a sensor can trigger the error. Use a flashlight to look for small pieces of paper that might be hidden in corners or rollers.

Inspect the Paper Path: Open all printer access doors and inspect the paper path. Follow the route that the paper travels through the printer to ensure there are no obstructions.

Reset the Printer: You mentioned unplugging the printer, but sometimes a more extended disconnection is needed. Unplug the printer for about 10 minutes, then reconnect it. This can help reset any sensors that might be stuck in error mode.

Check the Sensors: Look for any paper sensors along the paper path. These can sometimes be small levers or wheels. Gently ensure they are not stuck and move freely.

Update Firmware or Software: Check the HP website for any firmware or software updates for your printer model. Updates can resolve hidden bugs or issues causing the sensor to malfunction.

Consult the Manual: Look at the printer’s manual for specific troubleshooting related to paper jams for your model. Manuals often have detailed steps for resolving specific error messages.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[rrslee]

Thanks. I have tried all of those steps multiple times and unfortunately they didn't work. Do you have any suggestions as to next steps? It's still a relatively new printer -- probably just a couple of years old.

[Sneha_01]

Hi @tulkinyusuf ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support