Paper jam

[Chloe417]

Printer will not print without pulling paper out and putting paper back in.  That does always work.  I will some times make a copy but they print from the computer and it says paper jam...  Message is "clear a paper jam...." there is no paper jam.

[Kumar0307 · Accepted solution]

@Chloe417

Welcome to the HP Support Community!

Power resetting the printer, cleaning the rollers and updating the printer firmware may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Step 2: Clean the paper feed rollers and pick rollers

Follow step 1 and 2 from this document

To clear a paper jam if any, follow steps from this document

Step 3: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Note: Make sure to choose your operating system and it's version before downloading the Firmware

Click here to know different methods of updating printer firmware.

If the above steps do not resolve the issue, perform a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mel1952]

did not work

[mel1952]

soft ware up dated, send a message to print paper starts to feed then stops paper tends to start to go in at a angle,