Paper jammed up suddenly and now keeps jamming up every time

[Saskia_schoefs1]

During printing I could print 14 pages and suddenly the last one jammed up.

I cleared the paper from the printer, but now every next print jams up exactly the same.

I don't see how I can 'open' more printer parts and as far as I can tell there is no more paper stuck.

I have also tried removing the printerhead, but the jam continues.

Any suggestions? Thanks in advance!

Saskia

[DavidSMP · Accepted solution]

Hi @Saskia_schoefs1,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance with fax issues on the printer. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For me to assist you better I would require more information regarding this:

• Was there a power outage or surge before the first paper jam?
• Is it getting jammed while printing from flatbed or ADF?

It looks like a hardware issue with the printer. For now please try these steps:

• Perform all the relevant steps from this link: http://hp.care/2xQmknX for clearing paper jams.

If there is no hardware issue with the printer then the issue will be resolved.

If the problem continues, then contact HP phone support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[Saskia_schoefs1]

Dear David

Thank you for your elaborate reply!

First I will answer your questions:

• Was there a power outage or surge before the first paper jam? NO
• Is it getting jammed while printing from flatbed or ADF? BOTH (actually I have tried both printing from my laptop and copying from both the flatbed and the ADF.

Next, I tried to clean the rollers inside the ink cartridge access area, as in the steps you have sent me.

At first the paper jammed up again, strangely enough at the rearside of the printer (which it hadn't done before).

After solving the jam, I tried again. The paper got jammed inside, but 'less than before'. 

And then I decided to try once more, and ... it worked.

No idea what happened exactly, and I sure hope it will not return.

Thank you so much for your assistance!

Sincerely 

Saskia