Paper not pulling by roller

[dinesh9940]

Suddenly printer stop to pulling the paper, however roller trying to pull as it make sound.

[Betty0610]

@dinesh9940

Welcome to the HP Support Community.

Are you able to make a copy?

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Clean the paper feed rollers:

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Gather the following materials:

• A lint-free cloth

• Distilled, filtered, or bottled water (tap water might damage the printer)

1. Turn off the printer, and then disconnect the power cord.

      WARNING: 

   Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Disconnect the USB cable, if it is not already disconnected.

3. Raise the input tray.

   

4. Lift and hold the input tray shield.

   NOTE: 

   Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

   

6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.

7. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

8. Lower the input tray shield.

9. Allow the rollers to dry for 10 or 15 minutes.

10. Reconnect the power cord to the rear of the printer, and then turn on the printer.

11. Reconnect the USB cable to the printer if necessary.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!