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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Paper size is not supported

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04-04-2020 11:18 AM
I'm a card maker and I use my printer to print the inside of my cards. Usually I use a 4 x 6 sheet of thin cardstock and tell the printer I'm using 4x6 thick paper. Today, I'm trying to print on a 4.25 x 11" piece of thick paper. I'm able to select this size in the printer properties (showing HP OfficeJet Pro 8020 series) but when I tell the document to print, the printer just sits there with the little blue circle rotating on the screen. There is no place to choose a "custom size" of paper on the printer. Is it even possible to do this?
04-04-2020 04:55 PM
Create a custom paper size form for your paper.
When you load your paper in the tray, tell the Printer Control Panel about the (new) paper.
User Guide > Page 34
Check / Adjust / Retain the Paper at the Printer Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
Close Tray
IF applicable for your printer:
Look for a message on the Printer Control Panel,
Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)
Set the Preferences - Windows
- The following assumes the Full Feature Software has been installed.
- Check / enable the printer as the “Default Printer”
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >
Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit
If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.
OR
Windows key + S (search for) Printers and Scanners
Left-Click on (your) Printer > Manage >
Printing Preferences
Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings
Optional (if / as supported on the printer): Save As > enter a name for your custom shortcut
Click OK to save the preferences
Dragon Document – Collection of Help, suggestions, and examples:
Printing Labels_Business-Cards_Cards
Print Labels, Business Cards, Cards, Booklet, Create Template/Table
Topics / Subjects, various, including:
- Preparation
- Labels, Cards, and Business Cards
- Office Word
- HP Photo Creations and Avery Templates
- Avery Design and Print (through Windows 10.x) and Mac
- Print from PDF feature
- Avery Wizard for Word (through Windows 8.x)
- Printing and Printing Preferences – Notes
- Print Booklet
- Foxit Reader - Booklet
- Adobe Reader - Booklet
- Print on Inside of Greeting Card - Test
- Additional Help (Documents and Notes)
Reference and Resources – Places to find help, solve problems, and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 8028 All-in-One Printer
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