Paper size mismatch error

[RettaRoo]

Printing from Android 11 printer gives error code E1 'paper size mismatched detected". Plain Letter size paper in printer but it thinks it has 5x7 glossy photo paper loaded. I'm using same paper and same phone I've always used without issues in the past. I didn't change anything but suddenly I'm having this issue. Persistently. I've gone into my settings and the only paper size I have checked is letter. I'm ready to throw this printer at the wall! Someone please help me. TIA

[Nal_NR]

Hi @RettaRoo,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[RettaRoo]

Printer: HP Deskjet 2700 all in one series

Model: 2752

P/N: 8RK11A

S/N: CNOA54W3S1

I'm printing from my phone which is Android 11 using Wi-Fi Direct. Paper loaded is plain white letter size paper. But the printer thinks it has 5x7 glossy photo paper.

I looked online for some troubleshooting help. I did the whole thing where you have the printer on and unplug it from the wall and the printer, wait a few minutes, plug back into the printer and the wall outlet directly ( no extension cord or surge protector ). That's supposed to reset it I guess? That did not work. I also tried holding the power and I think it was cancel button for 30 seconds and it's supposed to reset it I think? That also did nothing.

Every time I try to print it acts like it's going to work it starts to feed the paper but before it actually prints, it stops and says error E1.I have to hit the cancel button for it to just spit out the paper unprinted. I've tried changing the setting for paper to letter before I print but that causes the same issue. One time I just allowed it to think there was 5x7 paper and I did get it to actually print. But it was not 5x7 size. The picture was about one square inch right in the middle of the paper.

[Nal_NR]

Hi @RettaRoo,

Thanks for confirming the details. 

Please follow the steps from this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @RettaRoo,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @RettaRoo

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.