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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎05-13-2024 09:23 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

I've changed the size specification in Word in layout/size and on the print menu.  I've also changed the paper size in Printer Properties (I'm using a 5.5 x 8.5" sheet).  Every time I attempt printing I get a "paper mismatch" error and it will not print.  

 

After the print fails, I can go back into Printer Properties and the size has reverted to 8 1/2 x 11"

3 REPLIES 3

‎05-13-2024 10:03 PM

HP Recommended

Have you set the page size on the printer itself. Sorry, not clear from your post if you did. When you load the paper you must set it to the size loaded.

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‎05-15-2024 08:55 AM

HP Recommended

Yes, I've set the page size on the printer itself.  The printer actually gives me a prompt and all I have to do is confirm the paper size.

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‎05-15-2024 08:55 AM

HP Recommended

Yes, I've set the page size on the printer itself.  The printer actually gives me a prompt and all I have to do is confirm the paper size.

Was this reply helpful? Yes No
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