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‎12-02-2016 10:55 AM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (32-bit)

I am trying to print on a custom size paper.  I have double and triple checked the size both in inches and centemeters.  I keep getting an error "Paper detected does not match selected in software".

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2016 11:24 AM

HP Recommended

Ok, you can try setting-up the paper-size using the steps in this HP link.

If after creating the new paper-size it is not listed in the 8610 Printing Preferences you will need to use a alternate driver.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

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4 REPLIES 4

‎12-02-2016 11:05 AM

HP Recommended

Is the paper size listed in the Printing Preferences of the 8610?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎12-02-2016 11:12 AM

HP Recommended
No it isn't.
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‎12-02-2016 11:24 AM

HP Recommended

Ok, you can try setting-up the paper-size using the steps in this HP link.

If after creating the new paper-size it is not listed in the 8610 Printing Preferences you will need to use a alternate driver.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎12-02-2016 11:50 AM

HP Recommended
Thank you. That worked.
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