Paper stuck in back of paper tray

[Sandy321]

My printer would not turn on.  Unplugged and printed 2 pages.  Next time, printer would not turn on. Unplugged and an error message flashed on screen, then quit.  Discovered jammed paper in back of paper tray.  Tried to retrieve from bottom of printer, but it is VERY stuck and afraid to tear it.  HELP...old lady!

[A4Apollo]

Hi! @Sandy321, Thanks for stopping by the HP Support Forums!

I understand you have paper jam issues with the printer.

Don't worry I'll try to help you out.

Did you make any changes to the printer?

Have you tried checking with a different brand paper?

Excellent description and a great diagnosis done. It is greatly appreciated.

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

1. Turn off the printer if it is not off already.

2. Disconnect the power cord from the rear of the printer if it is not disconnected already.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

3. Locate the slots on the left and right sides of the printer.

   

4. Slide your fingers into the two slots, and then gently lift up to open the ink cartridge access door.

   

5. Locate the paper path cover in the area behind the ink cartridge access area.

   

6. To remove the paper path cover, pinch the tabs together, and then lift up.

   1. Pinch the tabs together

   2. Lift up

7. Lightly dampen a lint-free swab with distilled or bottled water, and then squeeze any excess liquid from the swab.

8. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   

9. Allow the rollers to dry for 10 to 15 minutes.

10. Check the rollers on the underside of the paper path cover. Make sure the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the paper path cover with a new one.

    

11. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.

    NOTE: 

    Make sure both edges of the paper path cover are in place.

    

12. Close the ink cartridge access door.

    

13. Reconnect the power cord to the rear of the printer, and then turn on the printer.

14. Press OK to clear any messages on the printer control panel.

Refer this article to further troubleshoot paper jam issues with the printer. Click Here

If the issue still persists after trying out the steps it is a hardware issue with your printer.

I'll watch your reply!

Have a beautiful day ahead! 🙂

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