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HP Recommended

Please I'm trying to use my printer but it's not working.  Blinking light yellow is showing on the side.

 

2 REPLIES 2
HP Recommended

Hi @Tuli8,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer that has light indicater lit up.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

HP 9015 is the model number. 
made no changes to printer.

issue with document feeder while scanning.

previous job, minutes before, was fine.

us a microsoft computer and used the HO smart app to scan the item.

again, there was a paper jam, I cleared it. The paper jam indicator continues.

 

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