• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet Pro 9010 Series
Microsoft Windows 10 in S Mode

The paper tray on my printer is stubborn. I have to fight with it to open when it runs out of paper mid-job. It sucks. It is the only thing wrong with the printer. I can squeeze the blue tab to close it, but I can't access it when the tray is already closed.

1 REPLY 1
HP Recommended

@WendiLau

 

Welcome to the HP support community.

 

This could be an issue with rollers also:

Clean the paper tray rollers under the printer

  1. Carefully lift the printer and set it on its side.

  2. While supporting the printer with one hand, pull the paper tray or trays to expose the paper rollers underneath the printer.

    Rollers underneath the printer

  3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  4. Clean the rollers with the damp cloth.

  5. Allow the rollers to dry completely (approximately 10 minutes).

  6. Close the paper tray or trays, and then set the printer upright.

Refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.