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hptouchsmart
Microsoft Windows 10 (32-bit)

Printer stopped feeding paper

1 REPLY 1
HP Recommended

@kjnev, Welcome to HP Support Community!

 

Refer to this video link to fix any pick-up issues on the printer. Also, you can try the steps below:

 

Reset the printer

Follow these steps to reset the printer, and then print a self-test report.

Step one: Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Step two: Print a Printer Status Report

Print a test page to make sure that the printer hardware functions properly.

How to print a Printer Status Report

  1. Load Letter or A4, unused, plain white paper into the input tray.

  2. On the product control panel, touch the Right Arrow () to display the second navigation screen.

  3. Touch the Setup icon ().

  4. Touch the Down Arrow (), and then touch Reports.

  5. Touch Printer Status Report. The self-test report prints.

If the issue persists, continue to troubleshoot.

 

Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. Follow these steps to adjust the paper settings to match the paper you are printing on.

  1. Return to the document that you were trying to print when the issue occurred.

  2. Click File, and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties.

  4. In the Print Properties dialog box, click the Features tab.

  5. From the Paper type drop-down list, click the paper type that is loaded into the printer.

  6. From the Size drop-down list, click the paper size that is loaded into the printer.

  7. Click OK on the Print Properties dialog box, and then click OK on the Print dialog box to print the document.

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.