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‎04-26-2019 01:00 PM

HP Recommended
Product: HP PSC 1610 All-in-One Printer
Operating System: Microsoft Windows XP

Had a terrible noise coming from my HP PSC All-in-One printer. Assumed the cartridge carrier was jamming on the carrier bar. Thought a little WD40 would help. Sprayed it on. Big mistake. Should have applied it with a clothe. Spray everywhere and paper would not feed as rollers 'wet'. Cleaned rollers as much as possible. Now printer feeds paper as soon as it is put into the 'print postion' on the print tray and then pulls it through to half page instead of 'head of form' with a resulting 'Paper Jam' comment. Have tried the 'Unplug whilst still powered on' reset to no avail. Suspect oil covering a sensor somewhere? Any help would be appreciated. Thank you. 

1 REPLY 1

‎04-27-2019 04:52 PM

HP Recommended

@Lindsay44

Thank you for joining the HP Community

 

 

This is a hardware issue with the printer.

 

I would personally suggest you contact our HP Support for one on one interaction. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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