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HP OfficeJet Pro 8028 All-in-One Printer
Microsoft Windows 11

Every single day my printer continues to print a specific online order I placed in January.  I have tried everything I could think of to resolve this issue.  There's no print job in the print queue.  I've uninstalled and reinstalled my printer, updated my browser, restarted, etc.  Please help me!

3 REPLIES 3
HP Recommended

Try these steps to purge the print queue: https://answers.microsoft.com/en-us/windows/forum/all/how-to-clear-printer-queue-in-windows-10/7e5ac...

 

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HP Recommended

Thank you for your help.  I have already tried this and went ahead and tried it again.  There were no documents in that print queue both times.  Anything else you recommend trying?

HP Recommended

Please download the latest firmware and update your printer by executing the firmware executable file.

You may obtain the firmware from the following HP link.

 https://support.hp.com/us-en/drivers/hp-officejet-pro-8020-all-in-one-printer-series/model/25479570  

 

I hope this helps.

Take care and have a good day.

 

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