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‎10-08-2024 04:22 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer
Operating System: Microsoft Windows 11

Every single day my printer continues to print a specific online order I placed in January.  I have tried everything I could think of to resolve this issue.  There's no print job in the print queue.  I've uninstalled and reinstalled my printer, updated my browser, restarted, etc.  Please help me!

3 REPLIES 3

‎10-08-2024 04:48 PM

HP Recommended

Try these steps to purge the print queue: https://answers.microsoft.com/en-us/windows/forum/all/how-to-clear-printer-queue-in-windows-10/7e5ac...

 

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‎10-08-2024 07:06 PM

HP Recommended

Thank you for your help.  I have already tried this and went ahead and tried it again.  There were no documents in that print queue both times.  Anything else you recommend trying?

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‎10-09-2024 02:19 AM

HP Recommended

Please download the latest firmware and update your printer by executing the firmware executable file.

You may obtain the firmware from the following HP link.

 https://support.hp.com/us-en/drivers/hp-officejet-pro-8020-all-in-one-printer-series/model/25479570  

 

I hope this helps.

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful, click “Yes”.

 

 

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