Partial print AND lines on back of page using photo paper

[SeanC__]

Regardless of OS used, jobs using photo paper always give a partial print, never more than half the page. Top half, if that helps. Also, every page has lines going down the back of the paper. Printer worked more or less fine for 1 year using the same paper. Jobs printed to cheap paper stock print just fine. 

[Kumar0307]

@SeanC__

Welcome to the HP Support Community!

• What is the size of the photo paper being used?

 Step 1: Load photo paper into the main input tray

Inkjet printers with a front load tray: Glossy or print side facing down

Adjust the paper width guides so they rest against the edges of the paper.

Step 2: Check the print settings

Follow step 2 from this document.

Also, check step 4 from this document.

Step 3: Align the printhead

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Align Printhead, and then touch Continue.

   An alignment page prints.

Step 4: Update the printer firmware

Click here to know different methods of updating printer firmware.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SeanC__]

I'm using standard 8.5" x 11" paper. We have tried the steps suggested with little improvement. The printer will intermittently print the page correctly, but we always get the streaking down the back of the page.

[Kumar0307]

@SeanC__

For the vertical lines, let us try these troubleshooting steps that may resolve this issue: 

Step 1: Clean the printhead

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Clean Printhead, and then touch Continue.

   A test page prints.

   

4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

Step 2: Clean the paper feed rollers

Perform step 3 from this document.

Try to print and check. 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!