Passcode for Officejet H470

[clarymcjack]

I have the same question, so I tried to follow your instructions.  I got stuck on this step:

3. Open the Toolbox. For more information, see Toolbox (Windows)

I have searched my Windows settings and can't find anything called "Toolbox".  I am running Windows 10 Home edition, version 1803.

[The_Fossette]

@clarymcjack,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the printer was working fine?
• What is the exact issue you are facing?
• What is the model for your printer?
• Have you made any software or hardware changes on the computer?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[clarymcjack]

My question was posted as a follow-up to query 6515794, because I was having the same problem, however, it seems to have become detached.  Never mind ... I will explain what the problem is...

I have had my Officejet H470 printer for many year, but have never needed to use the blue-tooth accessory that came with it until now.  I have been trying to set it up. The printer is discoverable on bluetooth, but when I try to connect I am asked for a PIN.  I do not know what the PIN is, as I have never used it before.  Is there a default PIN that I can try?

(The user who posted query 6515794 was having the same problem, so I tried to follow the instructions that he was given. Unfortunately they made no sense to me because they referred to a Windows Toolbox which I cannot find).

[The_Fossette]

@clarymcjack,

It is great to have you back and your patience is greatly appreciated.

Thank you for the information.

The default passcode for Bluetooth connection is 0000. 

If you wish to change the passcode you need to follow the below steps.

1. Connect the device to your computer with a USB cable.

2. Open the Toolbox. For more information, (NOTE: You will get the Toolbox option only if you have the printer full feature software installed on your computer) 

3. Click the Configure Bluetooth Settings tab.

4. Click Change Passkey. The Change PIN Code dialog box appears.

5. Enter the new passkey.

6. Enter the new passkey in the Confirm New Passkey box.

7. Click OK.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Raj1788]

@clarymcjack,

Thanks for the reply,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

The default passcode for Bluetooth connection is "000000".

However, use this link: https://support.hp.com/us-en/document/c02652212#adapter for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[clarymcjack]

This isn't working for me,

I've installed the full feature software.  I can't see anything called "Toolbox".  A window has popped up that looks like this: 

Is this the Toolbox?  I suppose not because it doesn't have the "Bluetooth Settings Tab".  

From here I have followed the "Configure Wireless Settings" button.  I have followed the instructions and connected my printer using the USB.  It appears in the list box, but when I select it I get an error to say the selected printer is not present.  (Obviously it is present or it wouldn't have appeared in the list box).  See photo below. So now I'm stuck again.

[clarymcjack]

Thanks for your suggestion Raj1788. I have tried both 0000 and 000000 as default passwords, but neither of them are accepted.

[Raj1788]

@clarymcjack,

Thanks for the reply,

I have sent you a private message, further assistance depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!