Persistant "Unable to Communicate with Printer" msg pops up each time a print is underway?

[johnstr]

The printer works fine, but each time I request a print-out a 'Unable to Communicate with Printer" error message pops up. Running the HP Print and Scan Doctor fails to identify any problems in the printer configuration.

Suggestions welcomed ...

[KrazyToad · Accepted solution]

@johnstr

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/EN6200/EN6200_Full_WebPack_44.4.2678.exe and follow the onscreen instructions

Thank you

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[johnstr]

Thanks for your recommendation. I ran through the suggested process twice, after the first re-install the "Unable to Communicate ..." msg persisted.

However, after the second un-install/re-install process the print warning msg did not appear when printing ... issue fixed.

Here is what I did differently during the second un-install/re-install process -

• At Step 9. During HP Printer driver removal, I selected the "Remove Driver + Driver Package" option instead of the "Remove Driver Only" option.
• After Step 12, I switched off the printer and disconnected the USB cable to the printer.
• Then re-started the computer and re-connected the printer USB cable.
• Win 10 then recognized the newly connected printer and auto-installed the HP Smart App.
• On completion of the HP Smart install, I then returned to Step.13 and re-installed the main printer software using the EN6200_Full_WebPack_44.4.2678.exe file.
• Finally, I tried a few test prints from various application .... no irritating "Unable to Communicate" messages ... problem solved !

Many thanks for your help, John S

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you