Persistent ER 5 message

[Citydoc60]

I have a persistent ER 5 Message on my Laserjet MFP M234dw  printer . Nothing I seem to do will clear the issue, including factory reset

[Garp_senchau]

@Citydoc60, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The Er/05 error message on your HP LaserJet MFP M234dw indicates a paper jam. Here are step-by-step instructions to troubleshoot and resolve this issue:

Check for Jammed Paper:

• Open the paper output tray and gently remove any visible paper or paper pieces stuck inside.
• Make sure to check for any paper obstructions in all accessible areas of the printer.

Remove and Reinstall the Toner Cartridge:

• Open the printer's cartridge access door.
• Carefully remove the toner cartridge.
• Look for and remove any jammed paper in the toner area.
• Reinstall the toner cartridge securely.

Check and Clear Paper Input Tray:

• Remove the paper stack from the input tray.
• Inspect for any bent, wrinkled, or torn paper and remove it.
• Ensure no obstructions are inside the tray.
• Reload a fresh stack of paper.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord.
• Wait for about 30 seconds.
• Reconnect the power cord and turn the printer on.

Reference: HP LaserJet MFP M232-M237 printers - Error codes and blinking lights | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Citydoc60]

Thanks for getting back to me. I have performed all the actions recommended but the error message still persists. I was on the advice chat line and eventually it was suggested that the printer needs servicing. As it is out of warranty I fear that the cost of that may exceed me going out and buying a new printer which defeats the object! Many thanks